F.A.Q's

Brand Ambassador 

If you would like to become a brand ambassador, we accept any customers who have already purchased from Nanela of London and love the brand/products, contact us via email nanelaoflondon@gmail.com to apply or send us a DM on Instagram @NanelaofLondon we’d be happy to collaborate with you.

Product Care

All NoL  products are advised to be hand washed only with a small amount of detergent.

Fabric

All material is 100% cotton and 100% polyester satin. The elastic band is 100% elastic.

Satin fabric over time can snag and elastic if put in the washing machine may cause it to lose its elasticity.

Fabric is sourced locally/nationally in the UK (and internationally supporting small business entrepreneurs in Ghana).

Where are your products made?

All products are made in the UK by head seamstress and founder of NoL, Lea.Bowen 

Personal Use

All NoL products are advice to be for personal use as stated and not to be used for any other use.

Shipping

Products are shipped within 5 days from order date

UK standard shipping sent 1st class 1-3 days

International standard shipping 14 days

If your parcel has not arrived after 10 days (UK) please contact us via email and 25 days (International)

Tracking is available for shipping at checkout 

Eco-Friendly

NoL uses eco-friendly packaging that can be recycled/reused 

NoL uses remnants of fabrics to create smaller pieces of accessories to minimise fabric waste.

Custom Orders

If you would like a custom or wholesale order please contact us via email nanelaoflondon@gmail.com 

These orders have a 3 week turnaround depending on quantity and a 50% deposit is required.